These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and services offered by Back Bay Automation (“Back Bay,” “we,” “us,” or “our”), including the Alessia AI document intelligence platform (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.
1. The Services
Alessia helps your team query technical documentation you provide, such as catalogs, installation manuals, cut sheets, and application notes. Features, limits, and availability may vary by plan. We may update or improve the Services over time.
2. Free trial and subscriptions
We offer a 2-week free trial on eligible plans. Trial terms, including duration and included features, are described on our website or in your order. Unless you convert to a paid subscription, trial access may end when the trial period expires. Paid subscriptions are billed according to the plan you select (monthly or annual). Fees are non-refundable except where required by law or expressly stated in a written agreement.
3. Accounts and acceptable use
You are responsible for accounts created under your organization and for activity that occurs under those accounts. You agree to:
- Provide accurate registration information and keep it current
- Maintain the confidentiality of login credentials
- Use the Services only for lawful business purposes
- Not attempt to access another customer’s data or environment
- Not reverse engineer, scrape, or overload the Services except as permitted by law
- Not upload content that infringes third-party rights or violates applicable law
We may suspend or terminate access if we reasonably believe these Terms have been violated.
4. Your content
You retain ownership of documents and other materials you upload (“Customer Content”). You grant Back Bay a limited license to host, process, and display Customer Content solely to provide and support the Services. We do not claim ownership of your technical documentation.
You represent that you have the rights to upload Customer Content and that doing so does not violate any agreement or law. You are responsible for the accuracy and appropriateness of Customer Content and for how your users rely on answers generated from it.
5. Data security and privacy
We handle Customer Content in line with our security practices described on our Security page and our Privacy Policy. Customer Content is isolated to your organization, encrypted in transit and at rest, and not used to train public AI models. Enterprise customers may request NDAs or custom data-handling terms.
6. Intellectual property
Back Bay and its licensors own the Services, software, branding, and related intellectual property, excluding Customer Content. No rights are granted except as expressly set out in these Terms.
7. Confidentiality
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and will use it only to perform under these Terms. This section does not limit obligations under a separate NDA, if signed.
8. Disclaimers
The Services are provided “as is” and “as available.” Alessia generates responses from your documentation. You are responsible for verifying outputs before relying on them for quotes, safety, compliance, or customer commitments. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
To the fullest extent permitted by law, Back Bay will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity. Our total liability for any claim arising out of these Terms or the Services will not exceed the fees you paid to Back Bay for the Services in the twelve (12) months before the event giving rise to the claim, or one hundred U.S. dollars ($100) if you are on a free trial and have not paid fees.
10. Term and termination
You may stop using the Services at any time. We may suspend or terminate access with notice where practical, or immediately for material breach. Upon termination, your right to use the Services ends. Provisions that by nature should survive (including ownership, confidentiality, disclaimers, and limitations of liability) will survive.
11. Changes
We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. Material changes may also be communicated by email or in-product notice where appropriate. Continued use after changes become effective constitutes acceptance.
12. Governing law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Exclusive jurisdiction for disputes will be in the state or federal courts located in New York, New York, and each party consents to that jurisdiction.
13. Contact
Questions about these Terms may be sent through our contact form.